General Terms & Privacy
Terms of Service
These Terms of Service ("Terms") govern your use of the services provided by AP Interactive Solutions S.L (trading as "Hostealo"), with CIF B56483407, registered in Spain. By creating an account, you agree to be bound by these Terms.
1. Account Responsibilities
You must provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must be at least 18 years of age to use our services. You agree to notify us immediately of any unauthorized use of your account.
2. Services
Hostealo provides virtual private servers (VPS), dedicated servers, colocation, IP blocks, ASN registration, and related hosting services. Service specifications, pricing, and availability are as described on our website at the time of ordering. We reserve the right to modify service offerings, features, and pricing with reasonable notice.
3. Payment & Billing
All prices are in Euros (€) and subject to applicable VAT as required by Spanish and EU tax law. Invoices are due on the date specified. Failure to pay may result in service suspension. We accept payment via bank transfer and account balance. Refunds are processed according to our refund policy and applicable consumer protection laws.
4. Acceptable Use Policy
You may not use our services for any illegal activities, including but not limited to:
- Distribution of malware, phishing, or spam
- Copyright infringement or intellectual property violations
- DDoS attacks or network abuse
- Hosting of illegal content under Spanish or EU law
- Cryptocurrency mining without prior authorization
- Any activity that could damage our network, servers, or reputation
Violation of this policy may result in immediate suspension or termination of services without refund.
5. Service Level & Uptime
We strive to maintain high availability for all services. While we do not guarantee 100% uptime, we commit to resolving issues promptly. Scheduled maintenance will be announced in advance when possible. Network and hardware failures are addressed with priority by our technical team.
6. Data Protection & Privacy
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and Spanish data protection laws (LOPDGDD). Your data is used solely for service provision, billing, and communication. We do not sell or share your personal data with third parties except as required by law or for service delivery. You may request access, correction, or deletion of your personal data at any time by contacting us.
7. Backups & Data Responsibility
While we provide automated backup facilities for VPS services, you are ultimately responsible for maintaining your own backups. We are not liable for any data loss. We recommend maintaining independent backups of all critical data.
8. Suspension & Termination
We may suspend or terminate services for non-payment, violation of these Terms, or violation of our Acceptable Use Policy. You may cancel services at any time through the client panel. For active services, cancellation takes effect at the end of the current billing period. Refunds for early termination are subject to our refund policy.
9. Limitation of Liability
To the maximum extent permitted by law, Hostealo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability shall not exceed the amount paid by you for the specific service during the 12 months preceding the claim.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the client panel with at least 30 days notice. Continued use of our services after such notice constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of Spain. Any disputes shall be subject to the jurisdiction of the courts of Málaga, Spain, without prejudice to your rights under applicable consumer protection legislation.
12. Contact
For any questions regarding these Terms, please contact us at [email protected] or open a support ticket in the client panel.
Last updated: March 2026