Identity Verification (KYC)
Identity Verification (KYC): Terms and Conditions
AP Interactive Solutions S.L, operating under the brand Hostealo (hereinafter "the Company"), requires identity verification (Know Your Customer, KYC) to comply with applicable regulations and to ensure the security of our platform and users.
By submitting your documents and accepting these terms, you acknowledge and agree to the following:
1. Purpose of Verification
The identity verification process is carried out solely to confirm your identity and to prevent fraud, money laundering, and other illicit activities. Verification may be required at any time at the discretion of the Company.
2. Documents Requested
You may be asked to provide one or more of the following: a government-issued identity document (national ID card, passport, or driver's license), proof of address (utility bill, bank statement, or similar document dated within the last 3 months), and any additional documents deemed necessary to complete the verification.
3. Data Security
All documents and personal data submitted during the verification process are stored using industry-standard encryption and security measures. Access to your documents is strictly limited to authorized personnel involved in the verification process. We employ technical and organizational safeguards to protect your data against unauthorized access, loss, or alteration.
4. No Disclosure to Third Parties
Your documents and personal information will not be shared with, sold to, or disclosed to any third party, except where strictly required by law or by order of a competent judicial or regulatory authority.
5. Data Retention
Your verification documents will be retained for the minimum period required by applicable law and for the duration of your business relationship with the Company. Upon account closure or upon request (subject to legal retention obligations), your documents will be securely deleted.
6. Your Rights
In accordance with the General Data Protection Regulation (GDPR) and applicable Spanish data protection legislation, you have the right to access, rectify, erase, restrict processing, and port your personal data. To exercise these rights, please contact us at the email address provided in your account settings.
7. Accuracy of Information
You certify that all documents and information provided are authentic, accurate, and belong to you. Submitting falsified, altered, or fraudulent documents may result in immediate account suspension or termination, and may be reported to the relevant authorities.
8. Verification Outcome
The Company reserves the right to approve, reject, or request additional documentation at its sole discretion. A rejected verification does not prevent you from submitting a new request with corrected or additional documents. During the verification process, access to certain platform features may be restricted.